In February 2012, Serena Software was named the winner of the coveted 2011 Pink Elephant Innovation Award for its IT Service Management Solution. So what set them apart and put them in a position to win this prestigious honor? It was their integration with Serena Release Manager. And its Release Automation is powered by Nolio!
In their recent report, ‘TechRadar™ For I&O Professionals: IT Service Management Processes, Q1 2012 (February 7, 2012)’ a team of Forrester Research, Inc. analysts identified IT Service Management Processes (ITSM) as crucial to making the transition into cloud computing and in the adoption of a best practice model.
The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management
ITIL (Information Technology Infrastructure Library) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there’s a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management.
A sample chapter is provided courtesy of IBM Press
Leading IBM ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation-a roadmap available nowhere else.
The focus of ITIL Release Management is the protection of the live environment and its services through the use of formal procedures and checks. Working in conjunction with ITIL Change and Configuration Management, Release Management is employed for:
ITIL Release Management’s goal is to protect the live or production environment services through use of formal procedures and checks.
Last week Gartner held the annual Gartner Data Center Conference in Las Vegas. The 2010 data center conference offered a breadth and depth of knowledge that uniquely meets the requirements of data center professionals across disciplines. Through prescriptive, practical advice — complemented by strategic recommendations, and covering today’s not-to-be ignored trends, technologies and imperatives.
