The focus of ITIL Release Management is the protection of the live environment and its services through the use of formal procedures and checks. Working in conjunction with ITIL Change and Configuration Management, Release Management is employed for:
- Large, major or critical Changes
- Bundling or batching related sets of Changes into manageable-sized units
ITIL Release Management’s goal is to protect the live or production environment services through use of formal procedures and checks.
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For many companies, their first attempt at automation is to develop in-house scripts in whatever language (Python, Perl, Tcl, etc.)
In fact, scripting is almost always a stepping stone to automation. Which brings up several questions about scripting and about Nolio Automation Center that I’d like to address here.
Is scripting bad?
Of course not. Most customers get their toes into the waters of automation with some level of scripting. Our best customers are the ones that have gotten some benefits from scripts but have really reached the limits of what they can do with scripting and need something that is more effective and less prone to human errors.
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We are pleased to welcome guest blogger Dani Shomron, a SAAS industry veteran. Dani has held development, management and executive roles in multiple verticles and geographies. He holds a BSc. in Computer Science from the Hebrew University and an MSc. in Artificial Intelligence from the University of Edinburgh. Dani is an expert in SaaS Operations and ISVs transition from on-site to on-demand.
If I had a great idea for the next killer app (I have, actually) and if I had unlimited funds (I don’t, actually) I would have built the software as an on-demand offering.
I would have spent half my funds on building the operational support systems – provisioning, billing, retention policy, self-service, report generator, etc. The other half would be invested in building instrumentation, redundancy, automation, integration, application level monitoring, silent upgrades, customer notifications, and so on.
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