Using Amdocs CES for your convergent billing and customer care needs?
If so, you’re in good company. Top service providers worldwide rely on the cutting-edge technology of Amdocs Customer Experience Systems (CES) to support their business processes. Global organizations like AT&T and Vodafone rely on Amdocs to deliver the core of their business, from billing and OMS to customer support and data services.
However, managing the ongoing operations of Amdocs CES can be extremely complex. IT Operations teams often have to contend with frequent application deployments to multiple environments. Not only is this convoluted and error prone; but it is also time-consuming, expensive, and wastes valuable operational resources.
These were just some of the challenges that Vodafone Romania previously encountered on a daily basis. Vodafone needed to release an average of two hotfix or update deployments every week across every forty-five different application environments; five master databases were employed and the application route to production spanned five ‘storage’ areas.
Solving Deployment Challenges in Just Three Days
It took just three days for Vodafone Romania to resolve all of these challenges and dramatically improve its deployment processes. The company implemented Nolio’s innovative Zero Touch Deployment™ solution and achieved complete automation of its deployment processes. This enabled Vodafone to eliminate manual errors and accelerate time to deployment.
“A typical deployment used to take up to eight hours of maintenance and require two highly-skilled senior engineers. Now, deployments can run in under an hour unattended. Vodafone Romania has been able to realize its primary objective of getting key fixes and enhancements for Amdocs CES to production in minimum time and enjoys a crucial competitive advantage when rolling out new features and services to customers”
Ron Gidron, Product Director at Nolio
Vodafone Romania exemplifies how Nolio’s Zero Touch Deployment™ can solve deployment challenges in Amdocs CES and dramatically improve the application release process.